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FAQ

Motherboard

The ICH4/5 SouthBridge chipset on my Intel^® motherboard appears damaged or 'burnt'. How did this happen?
The GIGABYTE Global RMA Service Center has recently become aware of the randomly occurring risk to ICH4/5 SouthBridge chipsets on Intel^® motherboards to become damaged or "burnt" when a USB device is connected. Please read the following paragraphs to learn more about this issue.
Why did this happen?
There are three likely causes:
1. Accumulated static electricity from the human body may have been transmitted to the ICH4/5 SouthBridge chipset when connecting a USB device if it has not been "grounded".
2. A connected USB device does not have any static electricity protection.
3. Accumulated static electricity in a front-panel USB port that is not properly "grounded" with the PC casing.
Usage Tips
1. Avoid touching the USB connector.
2. Release static electricity within your USB device by touching the USB connector to any metal surface before plugging it into your computer.
3. Use rear-panel USB ports on your PC whenever possible.
4. Use a three-pronged electrical cord to connect a power supply to your PC.
5. Use only approved or certified power supplies.
Motherboard

Under BIOS setting why is PAVP Lite mode set to Enabled with 32MB by default?

When playing Blu-ray H.264 format, if PAVP Lite mode is enabled with 32MB it also activates HW acceleration decoder, which will dramatically decrease CPU Utilization.
Motherboard

How to setup TV out by this motherboard?

Please see TV out setup page in manual.
Motherboard

Why does my desktop turn black every 60 minutes after Windows Update?
Please confirm whether your operating system is genuine because it is most likely that your Windows does not pass "Windows Genuine Advantage Validation". According to Microsoft official web page, system will start to verify your operating system after Windows Update. If your PC fails genuine validation, you may occasionly receive a message reminding you that "Windows might not be genuine". Besides, desktop wallpaper will change to a plain black background. You may reset desktop background to a favorite wallpaper, but it will reset to this plain black background every 60 minutes.

For more detail, you may refer to Microsoft official web page:
1. What is validation and how does it work?
2. I see messages that Windows might not be genuine. How do I fix this?
Motherboard

Why I can not use Front USB wake up from S3Suspend to RAM?
1. Please adjust J6 jumper to 1-2.
2. Enter Bios Cmos setup , power managerment , "enable" USB device wake up from S3-S5
3. If you are use windows 2000 , please go to control panel -> mouse -> hardware -> double click USB mouse -> power management -> "Enable" all this device to bring the computer out of standby.

Customer Service

How to find model name / serial number

Online Support

To check the status of existing tickets, please login esupport.gigabyte.com

How to find model name / serial number

Warranty

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